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Odigo is one of just 12 CCaaS providers featured in the 2025 Gartner® Peer Insights™ ‘Voice of the Customer’ for CCaaS report—and one of only two European vendors recognised by the leading analyst firm.
Ziptone, a leading independent customer contact publication, surveyed over 70 European CCaaS vendors and conducted deep research into their technology stacks, compliance posture, and operational transparency.
interactions/year on voice, email, chat, messaging, social media
experts dedicated to helping businesses grow
clients located in 100 countries
active users
As digital interactions soar, control over data, infrastructure, and compliance is no longer optional. Discover why European-made contact centre solutions are more relevant than ever.
Agents need quick, intuitive access to the right tools and information—without toggling between screens or hunting for customer data. That’s exactly what Odigo’s connector for Salesforce Service Cloud Voice delivers: a unified console that brings all interactions, insights, and capabilities together in one place.
Call summaries may not steal the spotlight in contact centres—but they steal time. Agents spend minutes after every call writing them up, often inconsistently, and that adds up fast. With AI, there’s now a faster, smarter way. Automating call summaries doesn’t just save time—it improves data quality, boosts agent productivity, and enhances the customer experience. Here’s how to do it right.
Link cross-channel interactions with each customer into meaningful conversations.
Automate processes and assist advisers with an end-to-end omnichannel solution combining AI technologies such as conversational AI, generative AI, sentiment analysis, speech analysis.
Routing your customers to the agent best able to help is fundamental to customer satisfaction. It’s also essential to your contact center’s operational efficiency. Deploy routing software capable of making those connections instantly, based on real-time data and your policies.
Contact center optimization improves your business performance. We can help you turn your contact center KPIs into growth drivers.
Future-proof your contact center with cloud-based solutions that deliver flexibility, security and scalability.
Odigo Customer Care Services provide answers and problem solve, 24/7/365.
Keep achieving amazing results with a dedicated contact centre customer success partner who knows the Odigo solution™ and your organisation.
Help your agents and supervisors rapidly transition to your new contact centre solution and build expert skills for the future.
Enhance everyday efficiency and harness advanced solution features with the help of technical experts to ensure operational success.
*Gartner and Magic Quadrant are registered trademarks of Gartner, Inc. and/or its affiliates in the U.S. and internationally and is used herein with permission. All rights reserved.
*Gartner Peer Insights: based on 22 reviews, as of 30 November 2022.
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